Thrift Shop Senior Assistant Store Manager

Job ID 10802 // Posted June 17, 2026

POSITION TITLE: Senior Assistant Store Manager

REPORTS TO: Thrift Shop Manager

MAJOR FUNCTIONS: Provide day-to-day leadership for thrift store operations with increased managerial oversight of staff, volunteers, merchandising, donor relations, and sales performance. Partner with the Thrift Shop Manager to oversee daily business functions, implement operational procedures, monitor revenue and productivity goals, and ensure excellent customer service, compliance, and a clean, safe, and inviting retail environment.

FLSA: Exempt

Work Environment Expectations: Work is performed primarily in a retail thrift store environment with frequent interaction with staff, volunteers, donors, and the public. Requires extended periods of standing, walking, bending, reaching, lifting, and moving donated merchandise and store inventory throughout the day. Must be comfortable working in a fast-paced environment with changing priorities, fluctuating donation volume, and periodic interruptions and model professionalism, maintain a safe and organized work environment, and respond calmly and effectively to operational or customer service issues.

Position Responsibilities:

• Provide daily operational leadership for the thrift store, including opening and closing oversight, workflow coordination, and problem resolution.
• Approve timesheets, supervise, schedule, direct, and support staff and volunteers to ensure efficient operations, accountability, and excellent customer service.
• Assist the Thrift Shop Manager in managing overall store performance, including sales goals, revenue growth strategies, and operational improvements.
• Oversee sorting, pricing, staging, merchandising, and rotation of donated inventory to maximize sales and maintain an attractive sales floor.
• Monitor staff and volunteer performance, provide coaching and training, and assist with delegation of duties and recognition of accomplishments.
• Ensure a high level of service to CASA participant customers, employee customers, public shoppers, and donors, and help cultivate ongoing donor relationships.
• Support the Thrift Shop Manager in implementing store procedures, maintaining fiscal controls, safeguarding cash handling practices, and reviewing daily sales activity.
• Assist in monitoring inventory levels, sales trends, and merchandising opportunities, and make recommendations to improve profitability and customer experience.
• Coordinate with CASA maintenance staff, thrift shop staff, and volunteers to maintain a clean, safe, organized, and welcoming store environment.
• Handle escalated customer or donor concerns professionally and make sound decisions consistent with organizational policies and service standards.
• Coordinate with Advancement staff to solicit donations and maintain donor relations.
• Maintain accurate operational records, including daily sales reporting, donor tax documentation, and volunteer information.
• Serve as manager on duty in the Thrift Shop Manager’s absence and ensure continuity of store operations.
• Lead or support special projects, promotions, and other duties as assigned by management.

General Duties:

• Attend and participate in CASA staff meetings, required trainings, and special projects designated by supervisor.
• Attend and participate in ongoing training opportunities.
• Assist with training and supervision of volunteers/interns.
• Complete special projects and presentations as requested.
• Keep supervisor informed of successes, barriers, concerns, and performance issues.
• Complete other duties as assigned.

Professional Standards:

• Understand & abide by CASA’s Confidentiality Policy at all times.
• Understand and abide by all CASA’s Policies and Procedures at all times.
• Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.

Minimum Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree in business, retail management, or a related field preferred.
• Minimum of 5 years of retail experience required, including at least 2 years in a supervisory or management role.
• Demonstrated ability to lead teams, delegate responsibilities, coach staff, and oversee day-to-day store operations.
• Working knowledge of Microsoft Office software.
• Strong merchandising, organizational, customer service, and problem-solving skills.
• Working knowledge of designer clothing preferred.
• Ability to perform the essential physical requirements of the role, with or without reasonable accommodation, including lifting and/or assisting in lifting up to 50 pounds and climbing stairs.
• Demonstrate the willingness to drive agency vehicles.
• Possess a valid Florida State Driver’s License and auto insurance to be verified annually.
• Successfully complete a pre-employment background check in accordance with applicable laws and organizational policies.
• Agree to work a flexible schedule when required, which may include changing schedules to coverage, due to illness, absence, vacation of other staff members, or a natural disaster.
• All positions are considered essential and as such may be required to be available to remain onsite and/or required to assist during emergencies and other critical times.

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