Shelter Evening Case Manager

Job ID 11068 // Posted August 12, 2026

Community Action Stops Abuse (CASA)

Founded in 1977, CASA is the official 501c3 domestic violence center based in Pinellas County, FL. We operate the area’s 24-hour hotline and emergency shelter; non-residential programs, such as support groups, economic empowerment and legal advocacy; Child Protective Investigative Team support; community and corporate training; and the CASA Peacemakers anti-bullying and healthy relationship school curriculum.

Position Title: Case Management Advocate

Major Function: To provide case management, advocacy, and crisis intervention to survivors of domestic violence and their children who are residing at shelter. Answer the domestic violence hotline and provide quality services to callers.

Illustrative Duties:
• Provide support, advocacy, crisis intervention, case management, and resources to survivors of domestic violence and their children.
• Provide youth center services to youth including on-site childcare, youth assessments, intakes, resources, and referrals as needed.
• Answer the domestic violence hotline and provide quality services to callers.
• Monitor the hotline chat & provide advocacy services to survivors through this platform.
• Monitor the security cameras as assigned.
• Carry an assigned caseload and meeting with each participant on a regular basis to provide resources, advocacy, and ongoing safety planning.
• Communicate with Supervisor any needs, concerns, and successes that arise.
• Participate in ongoing case reviews.
• Initiate and complete intake documents and procedures.
• Complete all required paperwork, data entry, and monthly reports in a timely manner.
• Work with participants to assist them in assessing their needs and goals and help them develop and implement a plan to achieve their goals.
• Assist participants with housing needs by completing housing assessments, collecting all required documentation in compliance with housing funder requirements, and completing the Purchase Payment Requisition (PPR).
• Assist survivors with completing the injunction packet and attend court with the survivor as needed.
• Make appropriate referrals to community partners and CASA Outreach Services.
• Coordinate transportation for survivors and their children to necessary appointments related to the domestic violence incident in CASA vehicles or planning routes to utilize the bus system.
• Provide participants with information about the Victim Compensation Program and the Address Confidentiality Program.
• Advocate with other community agencies and the criminal justice system on participant’s behalf as needed.
• Perform tasks related to participant exits, including packing and storing of belongings, and cleaning rooms as needed.
• Stay current with required training hours.
• Maintain cleanliness and upkeep of all areas designated for use by participants.
• Facilitate or coordinate support groups/empowerment-based workshops.
• Ensure basic needs are stocked in the case management office at all times.
• Assist in cleaning and maintaining the CASA kennel as needed in addition to checking on pets that are housed in the kennel.
• Assist in providing coverage in other program areas as requested by management.
• Complete special projects and other duties as assigned.

General:
• Understand & abide by CASA’s Confidentiality Policy at all times.
• Understand and abide by all CASA’s Policies and Procedures at all times.
• Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
• All program positions are considered “emergency essential” and as such may be required to be available to remain onsite and/or required to assist during emergencies and other critical times.
• Attend staff meetings.
• Attend and participate in ongoing training opportunities.
• Assist with training and supervision of volunteers.
• Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage, due to illness, absence, vacation other staff members, or a natural disaster.
• Complete special projects and presentations as requested.

Qualifications:
• Bachelor’s degree preferred or equivalent education/life experience preferred, or a minimum of one-year proven success in a current CASA direct service position,
• Experience working with survivors of domestic violence or other crisis related experience preferred.
• Demonstrate knowledge of current community resources and have the ability to maintain working relationships with agencies.
• Agree to drive agency vehicles as needed.
• Ability to function independently and work cooperatively as a member of a team.
• Possess a valid Florida State Driver’s License to be verified on an annual basis.
• Possess the ability to climb stairs and lift at least 50 pounds.
• Agree to participate in a background check upon employment.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer.

https://info.flclearinghouse.com