Shelter Day Lead Case Manager

Job ID 10686 // Posted March 23, 2026

Position Title: Shelter Day Lead Case Manager

Major Function: To provide quality case management, advocacy, and crisis intervention to survivors of domestic violence and their children. Answer the domestic violence hotline and provide quality services to callers..

Illustrative Duties:

• Provide support, advocacy, crisis intervention, quality case management, and resources to survivors of domestic violence.
• Complete ongoing file reviews with staff to ensure forms are completed properly, documentation is accurate in Osnium, and quality services are provided to survivors.
• Lead Case Management Staffings and Huddles as assigned by management.
• Assist with training new staff.
• Assist manager by providing first level guidance and support to advocates as needed.
• Monitor service delivery for compliance with state, federal, and local grant requirements.
• Assist in documenting and entering staff training hours into database.
• Answer hotline calls and monitor hotline chat.
• Screen for shelter eligibility and determine if shelter entry is appropriate in accordance with the standard operating procedure.
• Assist with the shelter schedule to ensure coverage and update the schedule accordingly.
• Review and update the internal resource database.
• Monitor the security cameras as assigned.
• Carry an assigned caseload and meet with participants on a regular basis to provide resources, advocacy, and ongoing safety planning.
• Complete intake process with survivors including assessments and developing a case plan.
• Assist participants with housing needs by completing housing assessments, collecting all required documentation in compliance with housing funder requirements, and completing the Purchase Payment Requisition (PPR).
• Participate in high-risk case staffing’s.
• As needed, attend, and participate in case conferences, staff meetings, trainings, community meetings, and presentations.
• Complete all required paperwork, data entry, and reports in a timely manner.
• Assist survivors with completing the injunction packet & attend court with the survivor as needed.
• Coordinate transportation for survivors and their children to necessary appointments related to the domestic violence incident in CASA vehicles or planning routes to utilize the bus system.
• Provide participants with information about the Victim Compensation Program and the Address Confidentiality Program.
• Advocate with other community agencies and the criminal justice system on participant’s behalf as needed.
• Perform tasks related to participant exits, such as cleaning, packing and storing of participant belongings.
• Stay current with required training hours.
• Maintain cleanliness and upkeep of all areas designated for use by participants.
• Facilitate or coordinate support groups/empowerment-based workshops.
• Ensure basic needs are always stocked in the hotline and case management office.
• Assist in cleaning and maintaining the CASA kennel as needed in addition to checking on pets that are housed in the kennel
• Assist in providing coverage in other program areas as requested by management.
• Complete special projects and other duties as assigned

General

• Understand & abide by CASA’s Confidentiality Policy at all times.
• Understand and abide by all CASA’s Policies and Procedures at all times.
• Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
• All program positions are considered “emergency essential” and as such may be required to be available to remain onsite and/or required to assist during emergencies and other critical times.
• Attend staff meetings.
• Assist with training and supervision of volunteers.
• Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage, due to illness, absence, vacation other staff members, or a natural disaster.
• Complete special projects and presentations as requested.
• Shall become a Core Certified Trainer as soon as the time period qualification is met.

Qualifications:

• Two years of college education preferred or equivalent combination of education, training, or life experience preferred, or a minimum of one-year proven success in a current CASA direct service position.
• Experience working with survivors of domestic violence or other crisis related experience preferred.
• Agree to drive agency vehicles as needed.
• Ability to function independently and work cooperatively as a member of a team.
• Possess a valid Florida State Driver’s License to be verified on an annual basis.
• Possess the ability to climb stairs and lift at least 50 pounds.
• Agree to participate in a background check upon employment.
• All employees of CASA are considered “essential” and as such may be required to be available to remain onsite and/or required to assist during emergencies and other critical times.