FJC Case Manager

Job ID 10682 // Posted March 23, 2026

Position Title: FJC Case Manager

Major Function: Provide quality direct services to survivors who come to the Family Justice Center, collaborate with onsite/offsite partners to ensure wrap around services are provided, answer the Hotline, and provide services to other CASA Departments as needed

Illustrative Duties:

• Provide support, advocacy, crisis intervention, case management, and resources to survivors of domestic violence following the empowerment-based advocacy model.
• Fill in at other Departments on an as needed bases which may include Shelter, Courthouse, or a Housing Property.
• Answer hotline calls and assess for appropriate services and referrals, provide safety planning, while screening and pending for shelter as needed.
• Keep survivors informed of upcoming court dates and what to expect for court hearings.
• Work collaboratively with the State Attorney Office, the Clerk of the Courts, Law Enforcement organizations, Child Protection, and all other community partners to enhance victim safety and perpetrator accountability.
• Complete intake process with survivor including assessments and developing a case plan.
• Facilitate and coordinate support groups/empowerment-based workshops
• Review all available services with survivor and link the survivor with appropriate partners.
• Work with participants to assist them in assessing their needs and goals and help them develop and implement a plan to achieve their goals.
• Assist survivors with completing the injunction packet and attend court with the survivor as needed.
• Provide participants with information about the Victim Compensation Program and the Address Confidentiality Program.
• Assist with completing housing assessments with survivors as needed.
• Coordinate and assist with transportation needs in CASA vehicles or with planning routes to utilize the bus system for survivors and their children to get to necessary appointments related to the domestic violence incident.
• Make appropriate referrals to community partners.
• Collaborate with onsite and offsite partners to ensure wrap around services are provided
• Prepare high-risk case review and participate in high-risk case staffing’s.
• Advocate with other community agencies and the criminal justice system on participant’s behalf as needed.
• Prepares monthly reports and maintains records of statistics and KPIs
• Prepares statistical reports according to grant requirements.
• Complete ongoing file reviews with staff to ensure forms are completed properly, documentation is accurate in Osnium, and quality services are provided to survivors.
• Provide back up and assistance to any program areas as requested by management.
• Maintain cleanliness and upkeep of all areas designated for use by participants.
• Attend pertinent meetings and trainings as requested by the Program Manager.
• Respond in a timely fashion to inquiries and request from supervisor and Partner agencies.
• Develop, Review, and Update CASA resource spreadsheet.
• Complete all required paperwork, data entry, and monthly reports in a timely manner.

General

• · Understand & abide by CASA’s Confidentiality Policy at all times.
• Understand and abide by all CASA’s Policies and Procedures at all times.
• Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
• All program positions are considered “emergency essential” and as such may be required to be available to remain onsite and/or required to assist during emergencies and other critical times.
• Attend staff meetings.
• Attend and participate in ongoing training opportunities.
• Assist with training and supervision of volunteers.
• Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage, due to illness, absence, vacation other staff members, or a natural disaster.
• Complete special projects and presentations as requested.

Qualifications:

• Bachelor’s degree preferred or equivalent education/life experience preferred, or a minimum of one-year proven success in a current CASA direct service position,
• Experience working with survivors of domestic violence or other crisis related experience preferred.
• Demonstrate knowledge of current community resources and have the ability to maintain working relationships with agencies.
• Agree to drive agency vehicles as needed.
• Ability to function independently and work cooperatively as a member of a team.
• Possess a valid Florida State Driver’s License to be verified on an annual basis.
• Possess the ability to climb stairs and lift at least 50 pounds.
• Agree to participate in a background check upon employment