Residential Life Advocate

Job ID 11070 // Posted August 12, 2026

Community Action Stops Abuse (CASA)

Founded in 1977, CASA is the official 501c3 domestic violence center based in Pinellas County, FL. We operate the area’s 24-hour hotline and emergency shelter; non-residential programs, such as support groups, economic empowerment and legal advocacy; Child Protective Investigative Team support; community and corporate training; and the CASA Peacemakers anti-bullying and healthy relationship school curriculum.

POSITION TITLE: Residential Life Advocate

Major & Essential Functions: To provide case management, advocacy, and crisis intervention to survivors of domestic violence and their children who are residing at shelter.  Answer the domestic violence hotline and provide quality services to callers.

Work Environment Expectations: This position operates within a shared office environment in a residential facility. The role involves a combination of office-based work and physical, hands-on responsibilities that support daily shelter operations and resident needs. Staff must be prepared for flexibility, mobility, and frequent interaction with staff, participants, and external stakeholders, as well as tasks such as transporting residents, packing and moving belongings, cleaning and organizing spaces, and replenishing household or program supplies as needed.

Additional Position Responsibilities:

• Complete ongoing file reviews with staff to ensure forms are completed properly, documentation is accurate in Osnium, and quality services are provided to survivors.
• Lead Case Management Staffing’s and Huddles as assigned by management.
• Assist with training new staff.

• Assist manager by providing first level guidance and support to advocates as needed.
• Screen for shelter eligibility and determine if shelter entry is appropriate in accordance with the standard operating procedure.
• Assist with the shelter schedule to ensure coverage and update the schedule accordingly.
• Review and update the internal resource database.
• Monitor the security cameras as assigned.
• Assist in providing coverage in other program areas as requested by management.
• Ensure basic needs are stocked in the case management office at all times.
• Assist in cleaning and maintaining the CASA kennel as needed in addition to checking on pets that are housed in the kennel.
• Complete special projects and other duties as assigned.
• Perform tasks related to participant exits, including packing and storing of belongings, and cleaning rooms as needed.
• Stay current with required training hours.
• Maintain cleanliness and upkeep of all areas designated for use by participants.

General Duties:

• Attend and participate in CASA staff meetings, required trainings, and special projects designated by supervisor.
• Attend and participate in ongoing training opportunities.
• Assist with training and supervision of volunteers/interns.
• Complete special projects and presentations as requested.
• Keep supervisor informed of successes, barriers, concerns, and performance issues.
• Complete other duties as assigned.

Professional Standards:

• Understand & abide by CASA’s Confidentiality Policy at all times.
• Understand and abide by all CASA’s Policies and Procedures at all times.
• Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times. 

Qualifications:

• Bachelor’s degree preferred or equivalent education/life experience preferred, or a minimum of one-year proven success in a current CASA direct service position,
• Experience working with survivors of domestic violence or other crisis related experience preferred.
• Demonstrate knowledge of current community resources and have the ability to maintain working relationships with agencies.
• Agree to drive agency vehicles as needed.
• Ability to function independently and work cooperatively as a member of a team.
• Possess a valid Florida State Driver’s License to be verified on an annual basis.
• Possess the ability to climb stairs and lift at least 50 pounds.
• Agree to participate in a background check upon employment.

• Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage, due to illness, absence, vacation of other staff members, or a natural disaster.
• All positions are considered essential and as such may be required to be available to remain onsite and/or required to assist during emergencies and other critical times.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer.

https://info.flclearinghouse.com