FJC Lead Case Manager

Job ID 11035 // Posted July 28, 2026

Position Title:                        Family Justice Center Lead Case Manager

Reports To:                           Family Justice Center Manager

Major Function:                   Provide quality direct services to survivors who come to the Family Justice Center, and collaborate with onsite/offsite partners to ensure wrap around services are provided.

Illustrative Duties:

• Complete ongoing file reviews with staff to ensure forms are completed properly, documentation is accurate in Osnium, and quality services are provided to survivors.
• Assists in training new advocates.

• Provide input for program development.

• Ensure that all services are documented in the appropriate report and database.
• Complete all required paperwork, data entry, and monthly reports in a timely manner.
• Monitor advocacy service delivery for compliance with state, federal, and local grant requirements.
• Prepares monthly reports and maintains records of statistics and KPIs
• Prepares statistical reports according to grant requirements.
• Assist in documenting and entering staff training hours into database.

• As needed, attend and participate in case conferences, staff meetings, trainings, community meetings, and presentations.

• Provide support, advocacy, crisis intervention, case management, and resources to survivors of domestic violence following the empowerment-based advocacy model.
• Carry an assigned caseload and meet with participants on a regular basis to provide resources, advocacy, and ongoing safety planning.
• Complete intake process with survivor including assessments and developing a case plan.
• Assist participants with housing needs by completing housing assessments, collecting all required documentation in compliance with housing funder requirements, and completing the Purchase Payment Requisition (PPR).
• Answer hotline calls and assess for appropriate services and referrals, provide safety planning, while screening and pending for shelter as needed.
• Facilitate and coordinate support groups/empowerment-based workshops.
• Review all available services with survivor and link the survivor with appropriate partners.
• Coordinate and assists with transportation for survivors and their children to necessary appointments related to the domestic violence incident in CASA vehicles or planning routes to utilize the bus system.
• Prepare high-risk case review and participate in high-risk case staffing’s.
• Work with survivors to assist them in assessing their needs and goals and help them develop and implement a plan to achieve their goals.
• Assist survivors with completing the injunction packet and attend court with the survivor as needed.
• Provide participants with information about the Victim Compensation Program and the Address Confidentiality Program.
• Advocate with other community agencies and the criminal justice system on participant’s behalf as needed.
• Collaborate with onsite and offsite partners to ensure wrap around services are provided.
• Acts as a liaison with community partners.
• Provide backup and assistance to any program areas as requested by management.
• Maintain cleanliness and upkeep of all areas designated for use by participants.
• Ensure basic needs and food are stocked in the pantry at all times.
• Complete all required documents, paperwork, and computer entries in an accurate and timely manner.
• Perform all other duties as assigned

General:

• Understand & abide by CASA’s Confidentiality Policy at all times.
• Understand and abide by all CASA’s Policies and Procedures at all times.
• Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
• All program positions are considered “emergency essential” and as such may be required to be available to remain onsite and/or required to assist during emergencies and other critical times.
• Attend staff meetings.
• Attend and participate in ongoing training opportunities.
• Assist with training and supervision of volunteers.
• Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage, due to illness, absence, vacation other staff members, or a natural disaster.
• Complete special projects and presentations as requested.

Qualifications:

• Bachelor’s degree preferred or equivalent education/life experience preferred, or a minimum of one-year proven success in a current CASA direct service position,
• Experience working with survivors of domestic violence or other crisis related experience preferred.
• Demonstrate knowledge of current community resources and have the ability to maintain working relationships with agencies.
• Agree to drive agency vehicles as needed.
• Ability to function independently and work cooperatively as a member of a team.
• Possess a valid Florida State Driver’s License to be verified on an annual basis.
• Possess the ability to climb stairs and lift at least 50 pounds.
• Agree to participate in a background check upon employment.

https://info.flclearinghouse.com